In this podcast, human resources consultant Susan Heathfield discusses how managers can diagnose the problem, deal with individual and group negativity issues, and turn negativity into positive action.
Made available from one of my favorite eNewsletters, BNET. Click here to listen:
Susan cites the main causes of negativity at work:
1. excessive workload
2. concerns about management
3. confusion about the future
4. lack of challenges in workload
5. insufficient recoginition of work
And indicates the best solution is creating a culture of empowerment.