15 Tips for Dealing with Difficult People

While I’ve had a lot of practice dealing with negativity, it is something I find myself having to actively work on. When I’m caught off guard and end up resorting to a defensive position, the result rarely turns out well.

The point is, we are humans after all, and we have emotions and egos. However, by keeping our egos in-check and inserting emotional intelligence, we’ll not only be doing a favor for our health and mental space, but we’ll also have intercepted a situation that would have gone bad, unnecessarily.

Here are some tips for dealing with a difficult person or negative message:

1. Forgive - What would the Dali Lama do if he was in the situation? He would most likely forgive. Remember that at our very core, we are good, but our judgment becomes clouded and we may say hurtful things. Ask yourself, “What is it about this situation or person that I can seek to understand and forgive?“

2. Wait it Out - Sometimes I feel compelled to instantly send an email defending myself. I’ve learned that emotionally charged emails never get us the result we want; they only add oil to the fire. What is helpful is inserting time to allow ourselves to cool off. You can write the emotionally charged email to the person, just don’t send it off. Wait until you’ve cooled off before responding, if you choose to respond at all.

3. “Does it really matter if I am right?” - Sometimes we respond with the intention of defending the side we took a position on. If you find yourself arguing for the sake of being right, ask “Does it matter if I am right?” If yes, then ask “Why do I need to be right? What will I gain?"

4. Don’t Respond - Many times when a person initiates a negative message or difficult attitude, they are trying to trigger a response from you. When we react, we are actually giving them what they want. Let’s stop the cycle of negative snowballing and sell them short on what they’re looking for; don’t bother responding.

5. Stop Talking About It - When you have a problem or a conflict in your life, don’t you find that people just love talking about it? We end up repeating the story to anyone who’ll listen. We express how much we hate the situation or person. What we fail to recognize in these moments is that the more we talk about something the more of that thing we notice. Example, the more we talk about how much we dislike a person, the more hate we will feel towards them and the more we’ll notice things about them that we dislike. Stop giving it energy, stop thinking about it, and stop talking about it. Do your best to not repeat the story to others.

6. Be In Their Shoes - As cliché as this may sound, we tend to forget that we become blind-sided in the situation. Try putting yourself in their position and consider how you may have hurt their feelings. This understanding will give you a new perspective on becoming rational again, and may help you develop compassion for the other person.

7. Look for the Lessons - No situation is ever lost if we can take away from it some lessons that will help us grow and become a better person. Regardless of how negative a scenario may appear, there is always a hidden gift in the form of a lesson. Find the lesson(s).

8. Choose to Eliminate Negative People In Your Life - Negative people can be a source of energy drain. And deeply unhappy people will want to bring you down emotionally, so that they are not down there alone. Be aware of this. Unless you have a lot of time on your hands and do not mind the energy drain, I recommend that you cut them off from your life. Cut them out by avoiding interactions with them as much as possible. Remember that you have the choice to commit to being surrounded by people who have the qualities you admire: optimistic, positive, peaceful and encouraging people. As Kathy Sierra said, “Be around the change you want to see in the world.”

9. Become the Observer - When we practice becoming the observer of our feelings, our thoughts and the situation, we separate ourselves away from the emotions. Instead of identifying with the emotions and letting them consume us, we observe them with clarity and detachment. When you find yourself identifying with emotions and thoughts, bring your focus on your breathe.

10. Go for a Run … or a swim, or some other workout. Physical exercise can help to release the negative and excess energy in us. Use exercise as a tool to clear your mind and release built up negative energy.

11. Worst Case Scenario - Ask yourself two questions, “If I do not respond, what is the worst thing that can result from it?“, “If I do respond, what is the worst thing that can result from it?” Answering these questions often adds perspectives to the situation, and you’ll realize that nothing good will come out of reacting. Your energy will be wasted, and your inner space disturbed.

12. Avoid Heated Discussions - When we’re emotionally charged, we are so much in our heads that we argue out of an impulse to be right, to defend ourselves, for the sake of our egos. Rationality and resolution can rarely arise out of these discussions. If a discussion is necessary, wait until everyone has cooled off before diving into one.

13. Most Important - List out things in your life most important to you. Then ask yourself, “Will a reaction to this person contribute to the things that matter most to me?“

14. Pour Honey - This doesn’t always work, but sometimes catches people off guard when they’re trying to “Pour Poison” on you. Compliment the other person for something they did well, tell them you’ve learned something new through interacting with them, and maybe offer to become friends. Remember to be genuine. You might have to dig deep to find something that you appreciate about this person.

15. Express It - Take out some scrap paper and dump all the random and negative thoughts out of you by writing freely without editing. Continue to do so until you have nothing else to say. Now, roll the paper up into a ball, close your eyes and visualize that all the negative energy is now inside that paper ball. Toss the paper ball in the trash. Let it go!

How do you deal with difficult people? What has worked well for you in the past? How do you cool down when you’re all fired up and angry? Share your thoughts in the comments.

(From Think Simple Now.)

"What we think determines what happens to us, so if we want to change our lives, we need to stretch our minds." - Wayne Dyer: Self-development author and speaker